Many web designers and developers complete a website, hand over login information, and… that’s it. Back to the hustle of finding new clients. But the client they just finished working with is left high and dry with a million questions about what to do next.
Then, instead of telling all their friends about what a great web designer they worked with, they’re frustrated, and complain about how they don’t know how to use this new website they paid thousands of dollars for. Uh-oh.
Instead of completing a project and giving clients the boot, it’s important to offboard them in a way that helps them use their new website, answers their questions, and helps them sing your praises so you get new clients rolling in. If you offboard your clients correctly, you can even keep them coming back, again and again for additional services, reducing your need to hustle up new clients altogether.
In my workshop I explain how to offboard clients easily, giving them more control of their website, and helping you spend less time in after-project support.
Lead by Erin Flynn